HIPAA stands for the Health Insurance Portability and Accountability Act of 1996. This act sets the national standards for the protection of sensitive patient health information, known as protected health information (PHI). HIPAA compliance is required for any organization that handles PHI, including healthcare providers, health plans, and healthcare clearinghouses.
A HIPAA-compliant CRM is a customer relationship management (CRM) system that has been designed to meet the HIPAA security and privacy requirements. This means that the CRM system must have features that protect PHI from unauthorized access, use, or disclosure. HIPAA-compliant CRMs typically include features such as: