CRM Definition Medical refers to the use of customer relationship management (CRM) software and strategies within the healthcare industry to manage interactions with patients, providers, and other stakeholders. It involves managing patient data, tracking appointments, automating tasks, and providing personalized communication.
CRM systems in healthcare can improve patient care by providing a comprehensive view of patient history, preferences, and treatment plans. They can also help providers to identify and target specific patient populations for outreach and education. Additionally, CRM systems can help to streamline administrative tasks, such as appointment scheduling and insurance billing, freeing up providers to spend more time on patient care.